Overview
Thank you for shopping with us! This Shipping Policy outlines our shipping methods, delivery times, costs, and procedures for handling issues with shipments. We aim to ensure your order reaches you promptly and in excellent condition.
Shipping Methods
We offer the following shipping options:
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Standard Shipping: Delivered within 5-7 business days.
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Expedited Shipping: Delivered within 2-3 business days.
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International Shipping: Available to select countries, with delivery times varying based on destination (typically 7-14 business days).
All shipments are processed through trusted carriers such as USPS, FedEx, or UPS for domestic orders and DHL or FedEx for international orders.
Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order, shipping method selected, and destination. You can view the exact shipping cost before completing your purchase. Free standard shipping is available on orders over $50 for domestic customers (U.S. only).
Order Processing
Orders are typically processed within 1-2 business days of purchase. Orders placed after 2:00 PM PDT or on weekends/holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order has shipped.
Delivery Times
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Domestic (U.S.):
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International: 7-14 business days, depending on the destination and customs processing. Please note that international orders may be subject to customs fees, duties, or taxes, which are the responsibility of the recipient.
Delivery times are estimates and may vary due to factors such as weather, holidays, or carrier delays.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can use this to monitor your package’s progress on the carrier’s website. If you do not receive a tracking number within 3 business days of placing your order, please contact us at support@orangesunshinemushrooms.com.
Shipping Restrictions
We currently ship to the United States, Canada, Australia, and select countries in Europe. If your country is not listed at checkout, please contact us to inquire about shipping availability. We do not ship to P.O. boxes or APO/FPO addresses for expedited shipping.
Lost or Damaged Packages
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Lost Packages: If your package is lost in transit, please contact us within 30 days of the shipping date. We will work with the carrier to locate your order or provide a replacement or refund.
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Damaged Packages: If your order arrives damaged, please notify us within 7 days of delivery with photos of the damage. We will arrange for a replacement or refund as appropriate.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please reach out to us at support@orangesunshinemushrooms.com or call us at +15129024288, Monday through Friday, 9:00 AM to 5:00 PM PDT.
Last updated: July 10, 2025
